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Terms of Use

Got2, Inc. — Effective: February 2026

Welcome to Got2, Inc.! These Terms of Use (the “Terms”) govern the use of our web-based optometry practice management platform and use of our websites, applications, features, products, resources, or services provided, owned, operated, or made available by us (the “Services”).

Please take a moment to read these Terms carefully before subscribing to or using any of the Services. These Terms are a legal contract between Got2, Inc. (“Got2, Inc.,” “we,” “us,” or “our”) and each person who uses the Services. If you are entering into these Terms on behalf of a company, organization, or another legal entity, you are agreeing to these Terms for that entity and representing to Got2, Inc. that you have the authority to bind such entity to these Terms.

In these Terms, we use the word “Subscriber” to refer to anyone who subscribes to and pays for our optometry practice management platform, and also includes their individual sub-users (for example, an optometry clinic or optometrist). We use the words “you” and “your” to refer to any user of our Services (such as a practitioner or staff member at a Subscriber’s clinic, or an individual browsing or using our websites and resources) who accepts these Terms; however, in certain contexts, such as relating to the handling of Subscriber Data, the term “you” refers to Subscribers (and their individual sub-users), and in such contexts will not include Patients. We use the word “Patient” to refer to any individual that interacts with Got2, Inc.’s platform to book the services of a Subscriber.

Acceptance

BY ACCESSING OR USING ANY PART OF THE SITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY NOTICE. If you cannot enter into this agreement (for reasons such as not being authorized to do so on behalf of an entity, or not being over the age of majority), or do not want to accept these Terms, you should not access our site or the Services. These Terms may be updated or amended from time to time.

Arbitration Notice and Class Action Waiver. You agree that disputes between you and us will be resolved by binding, individual arbitration and you waive your right to participate in a class action lawsuit or class-wide arbitration.

 

Notice to Patients

If you are a Patient, your clinic or practitioner controls your Patient information, including your contact information, billing details, and Patient records. For questions about your information or how it is collected and used, you should speak with your practitioner or clinic who has chosen our platform to manage the services they provide to you. For information about how your Patient information is collected in connection with our platform, see our Privacy Notice.

Intellectual Property

Intellectual Property Rights. Got2, Inc. retains all right, title, and interest in and to its respective patents, inventions, copyrights, trademarks, domain names, trade secrets, know-how, and any other intellectual property and/or proprietary rights now existing or in the future arising (the “Intellectual Property Rights”). Similarly, you retain all right, title, and interest in and to your Intellectual Property Rights. The rights granted to you to use the Services under these Terms do not convey any additional rights in the Services, nor in any Intellectual Property Rights of Got2, Inc. associated with the Services. Subject only to the limited rights of use and access of the Services stated in these Terms, all rights, title, and interest in and to the Services, including Intellectual Property Rights therein, will remain with, and belong exclusively to, Got2, Inc..

License to You. Got2, Inc. grants you a limited license to access and use (i.e., display, print, download) the materials and content within the Services on a personal computer or device for: (i) your internal business purposes; or (ii) your own personal, non-commercial use, provided that:

•       You retain and keep intact all copyright, trademark, or other proprietary notices

•       You do not disseminate or distribute our materials or content publicly without our permission

•       You do not sell or otherwise commercialize our materials or content for your own gain or for the gain of any other person

•       You abide by our Acceptable Use Policy below

Confidentiality. You understand and agree that any non-public information we provide to you, such as information about how the Service operates, the contents of any technical documentation, descriptions of any technical safeguards and measures, any communications related to these Terms or the Services, and any other non-public information (collectively, “Confidential Information”) are our proprietary and confidential information. Unless disclosure is required by law or court order, you agree not to disclose Confidential Information to any person other than your legal advisor, accountant, financial advisor, or employees who need to know such information for the purpose of advising you, provided such advisors use the information solely for the purpose of advising you and agree to maintain its confidentiality.

Your Feedback and Contributions. Any feedback or contributions you submit to Got2, Inc. will not be considered confidential or proprietary, and you hereby grant Got2, Inc. a non-exclusive, royalty-free, worldwide, perpetual, and irrevocable right and license to use your feedback and contributions, including incorporating them into the Services and sharing them with others who use the Services. Providing feedback or contributions does not make you an author, inventor, or contributor of the Services and does not entitle you to any compensation or ownership rights in the Services. Got2, Inc. reserves the right to seek intellectual property protection for any feature, functionality, or component that may be based on your suggestions.

Third-Party Services. We may offer integrations with third-party services that you may choose to use with our Services, such as email services, payment processing, patient assessment tools, electronic billing, and insurance claims for your convenience. Your use of such third-party services and integrations may be subject to the additional legal terms of those third parties and not just these Terms. Got2, Inc. is not responsible for those third-party services.

Acceptable Use Policy

Users of our Services are expected to behave responsibly and to show respect for our people, our Intellectual Property Rights, other users of Got2, Inc.’s Services, and the law. You agree that you will only use the Services in a manner that is compliant with all applicable laws.

In addition, you must not:

•       “Frame” or “mirror” any content from our Services on any other website or server

•       Post or transmit any material that is unlawful, harmful, defamatory, obscene, profane, discriminating, harassing, threatening, infringing of Intellectual Property Rights, invasive of privacy rights, or otherwise objectionable

•       Harvest, scrape, or otherwise collect information about others from our Services, including names and email addresses

•       Probe, scan, or test the vulnerability of the Services or any website, or breach the security or authentication measures of the Services

•       Forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send on or through the Services

•       Pretend that you are, or that you represent, someone else, or impersonate any other individual or entity

Got2, Inc. reserves the right to suspend or terminate your use of any or all of the Services, or take other appropriate remedial action, to address any inappropriate conduct or any violation or suspected violation of this Acceptable Use Policy or these Terms.

 

Subscribing

Subscription. You can subscribe to our optometry practice management platform by signing up for one of our available subscription plans and paying the applicable fees. Subscriptions run on a monthly basis. Fees are charged monthly in advance in accordance with the billing information provided by you to us, and if you have elected to subscribe, you hereby authorize us to initiate debits through your selected payment method for such amounts. Your subscription may be updated based on usage; in such cases, your license count will be changed to match the number of users and their usage, and we will inform you prior to the change taking effect. Subscribers are responsible for:

•       Monitoring their own billing information for payment of the fees for their subscription

•       Ensuring that they have a valid payment method for paying the fees

•       Adding or removing licenses based on their usage

•       Paying the subscription fees by the due date

Account Owners can manage the billing information and subscription through their account settings or by contacting us at info@got2.ca. Except as set forth below under Termination, all fees are non-refundable.

Availability of the Services. Once a Subscriber has subscribed and paid, Got2, Inc. will make the Services available to the Subscriber’s users (i.e., practitioners, staff, patients) for the subscription plan purchased. Got2, Inc. will use commercially reasonable efforts to make the Services available; however, please note that Got2, Inc. cannot be responsible for any unavailability of the Services caused by circumstances beyond our reasonable control, such as internet outages or issues with your computer systems or devices.

Limitations. Our websites and resources are intended to provide general information about Got2, Inc. products and services. They may not always be accurate, complete, or up-to-date and are not intended to provide legal or professional advice. We recommend that Subscribers obtain their own guidance and advice with respect to regulatory and legal compliance. Content and resources on our websites may be varied or discontinued from time to time.

Subscriber Accounts

In order to access and use the Services, you must create an account and specify a login ID and password. You must provide truthful and accurate information when you create an account. Do not create an account if you are not authorized to do so or impersonate anyone else when you create your account.

Account Owner. We will treat the person signing up for a subscription on behalf of a Subscriber as the “Account Owner” and will consider them as authorized to administer the account for the Subscriber. This includes authorizing additional user accounts for practitioners and staff, and granting and revoking user access rights and permissions. Each Subscriber can have only one (1) associated Account Owner, and Got2, Inc. will consider them as the authorized representative of the Subscriber and will be the person we contact for all matters related to the Subscriber’s account or data. The Account Owner must be a named individual. A Subscriber may change the person listed as the Account Owner through the account settings functionality on the platform.

User Accounts. Subscribers are responsible for all activities that occur under their user accounts and for any issues, claims, or disputes arising out of the conduct of their users. You are responsible for maintaining the security and confidentiality of your login ID and password. Please reset your password immediately and notify us at info@got2.ca if:

•       You believe that your login ID and password have been compromised or are no longer a secret

•       A device that you use to access the Services has been lost or stolen

•       You believe that someone is using your account without your permission, or if you believe that any unauthorized activity has occurred on your account

Got2, Inc. will not be liable for any losses or damages caused by a Subscriber’s failure to maintain the confidentiality of its user accounts and its account credentials. We may access your account as needed in order to respond to your requests for account security, as well as for any technical or other support deemed necessary. In order to do so and to protect the security of your account, we may from time to time require you or an account administrator to confirm or verify your identity.


 

Subscriber Data

Ownership and Control. Each Subscriber retains ownership and control of its Patient Data and all information collected, entered, created, or otherwise provided by the Subscriber and its users in the course of using the Services (“Subscriber Data”). “Patient Data” means all information provided by a Patient to a Subscriber or otherwise received and collected by a Subscriber during the course of the Patient receiving services from the Subscriber.

Under Ontario’s Personal Health Information Protection Act, 2004 (PHIPA), Subscribers who are regulated health professionals (such as optometrists) are “health information custodians” and retain sole control over Patient Data. Subscribers are responsible for ensuring that their collection and use of Subscriber Data complies with applicable laws and regulatory requirements, including PHIPA, PIPEDA, and the regulations of the College of Optometrists of Ontario, and for obtaining appropriate consent for collection, use, and disclosure of personal health information.

Each Subscriber determines:

•       What Subscriber Data to collect

•       How the Subscriber will use the Subscriber Data

•       Which practitioners and staff have access to Subscriber Data

•       How long the Subscriber will store Subscriber Data

•       On what basis the Subscriber will delete Subscriber Data

•       On what basis to transfer ownership, custody, and control of Subscriber Data to another custodian

Got2, Inc.’s Role Regarding Subscriber Data. Got2, Inc. is a service provider to Subscribers and acts as an “agent” of the health information custodian under PHIPA. Got2, Inc. will keep Subscriber Data stored securely as described below under Security. Got2, Inc. will only access Subscriber Data if authorized to do so or at the request of a Subscriber or its users; where needed to access Subscriber Data to prevent or address technical problems affecting the Services; in order to investigate or prevent fraud; or if required to do so by law, regulation, or court order. Got2, Inc. may also periodically review non personally-identifiable Subscriber Data for subscription auditing purposes or to ensure compliance with these Terms. Got2, Inc. will not use, disclose, modify, archive, or destroy Subscriber Data except as directed by the Subscriber or in accordance with these Terms or its record-retention practices. As we otherwise have no control over Subscriber Data, we are not responsible for incorrect, incomplete, lost, or damaged Subscriber Data, except to the extent it is caused by our failure to meet our obligations under these Terms.

Got2, Inc.’s Role Regarding Account Ownership. As Got2, Inc. is a processor of data and relies on the instructions we receive from Subscribers (acting through Account Owners) who own and control Subscriber Data, Got2, Inc. is unable to make a determination as to who the Account Owner should be. We allow an existing Account Owner of a Subscriber to change the designated Account Owner going forward. If there is a dispute about who the designated Account Owner is, Got2, Inc. does not intervene and recommends that the dispute be resolved by the parties themselves, or through seeking legal counsel. Until we are validly instructed otherwise, we will continue to treat the person identified in our records as the Account Owner. In the event the Account Owner is an employee of a practice or clinic, it is the clinic’s responsibility to ensure continued access to the Account Owner’s email and account credentials.

Got2, Inc. is not responsible for managing custody of Subscriber Data and will not guarantee that we will transfer ownership of an Account or Subscriber Data in the event of the death, incapacitation, or termination of employment of a Subscriber or Account Owner.

Privacy Compliance. Subscribers are responsible for ensuring their own compliance with applicable privacy legislation, including PHIPA and PIPEDA. These Terms serve as a legal and written agreement between the Subscriber and Got2, Inc. regarding Got2, Inc.’s role as a service provider and agent of the health information custodian. Subscribers should be aware that Patient Data may be stored in data centres located in both Canada and the United States. For further information, please refer to our Privacy Notice.

Questions About Subscriber Data. If you have any questions about your Subscriber Data, please contact your Account Owner. If you are an Account Owner who has any questions about the management of Subscriber Data in the Services, you may contact us at info@got2.ca.

Anonymized / Aggregated Data. Got2, Inc. may use computer-generated algorithms to gather anonymous and aggregated information from Subscriber Data in order to assist in our continued development and improvement of the Services, and for the purpose of analysis or compiling statistical data. We will ensure that such anonymized individualized information is not shared outside of Got2, Inc. without the consent of the Subscriber, but we are permitted to share aggregated analysis about the use of the Services.

Security

Safeguards. Got2, Inc. will establish and maintain an information security program that is in line with industry standards and is reasonably designed through administrative, physical, and technical safeguards to: (i) protect the security and confidentiality of Subscriber Data; (ii) protect against any anticipated threats or hazards to the security or integrity of the Subscriber Data; (iii) protect against unauthorized access to or use of the Subscriber Data; and (iv) ensure the proper disposal of Subscriber Data. These program safeguards include, but are not limited to, security policies and training for our personnel, access controls, minimum security certifications and practices for our data centres in Canada and the United States, PCI-compliant payment processors, and encryption.

Security Breach. Got2, Inc. will notify affected Subscribers without undue delay if Got2, Inc. determines that the security of the Services has been breached and this results in the Subscriber’s Subscriber Data being accessed by or disclosed to an individual or entity who is not authorized to access or receive such information. Got2, Inc. will report to the affected Subscriber(s) on the corrective action being taken in response to such security breach and will reasonably cooperate with such Subscriber(s) in mitigating the effects of any lost or compromised Subscriber Data.

Your Responsibility. Subscribers and their users should notify Got2, Inc. immediately if they become aware of any unauthorized use of their Account(s), of any user ID and password, or any other known or suspected breach of security of their user Account or credentials.

Data Retention Policy

During Your Subscription Term. Our platform is designed to retain, protect, and preserve the integrity of Subscriber Data in order to assist Subscribers with their regulatory and compliance obligations around patient records, including those under PHIPA and the regulations of the College of Optometrists of Ontario. As a result, we will not delete or destroy Subscriber Data for such time as the Subscriber has an active subscription, unless there is either a legal or regulatory requirement to do so, or we receive a request for deletion or destruction from the Account Owner and we are permitted by law to delete or destroy such Subscriber Data. If you have such a requirement, please have your Account Owner contact us at info@got2.ca.

Data Export. Subscribers may export their Subscriber Data at any time and should do so prior to ceasing or terminating their use of our platform. Practitioners who change practices may also arrange with their Account Owner for export of their patient data. Got2, Inc. will provide a complimentary one-time batch export per practitioner; additional requests may be subject to extra fees as determined by Got2, Inc..

After Termination. When a subscription expires or is terminated, the Account is deactivated. This means the Account and any Subscriber Data associated with the Account is no longer available for use and cannot be accessed directly by the Subscriber through the internet. The Account and its Subscriber Data will be retained for a period of time as determined by Got2, Inc. in its discretion (and as permitted by law) in the event the Subscriber wishes to re-activate the Account. We will store Subscriber Data securely and isolate it from any further processing while it is deactivated.

Account Owners may contact us at info@got2.ca with questions about the Subscriber Data associated with the relevant Subscriber. Please note that, in order to maintain strict security of Subscriber Data, we cannot take instructions from anyone other than the Account Owner identified in our records.

Termination

Overdue Fees. If any fees due from a Subscriber to Got2, Inc. are more than thirty (30) days overdue, we may, without limiting our other rights and remedies, suspend or terminate access to the Services until the overdue amounts are paid in full. We will provide at least seven (7) days prior notice that fees are overdue before we do this; we do not exercise this right if we consider that a Subscriber is disputing the applicable fees reasonably and in good faith and is cooperating diligently to resolve the dispute in a timely manner.

Termination by Us. Got2, Inc. may terminate or suspend access to the Services, or suspend or deactivate a Subscriber’s Account, if the Subscriber breaches any obligations under these Terms or otherwise uses the Services in a manner that breaches the law. Got2, Inc. may also terminate a Subscriber’s subscription if Got2, Inc. discontinues the Services. We will use our best efforts to notify you in advance of any suspension or termination and help Subscribers retrieve their Subscriber Data; however, there may be some cases where we need to suspend access immediately in order to prevent harm to Got2, Inc. or others.

Refunds. If a Subscriber terminates its subscription due to a breach by Got2, Inc. or Got2, Inc. discontinues the Services, we will refund any fees you had pre-paid for the remaining unused portion of your subscription term. If Got2, Inc. terminates a Subscriber’s subscription due to a breach by the Subscriber, the Subscriber will not be entitled to any refund and must pay any unpaid fees for the remaining unused portion of the subscription term. Termination does not relieve a Subscriber of its obligation to pay fees for any period prior to the effective date of termination.


 

Legal Limits

Disclaimer. We want to provide great Services; however, there are certain things about the Services that we cannot promise. For example, Got2, Inc. cannot promise, and does not represent or warrant that:

•       The Services will meet your specific needs or requirements

•       The Services will be uninterrupted, timely, 100% secure, or free from errors, viruses, or other defects

•       Information provided through the Services will be accurate, timely, complete, or reliable

YOU UNDERSTAND AND AGREE THAT: (A) EXCEPT AS SPECIFICALLY PROVIDED IN THESE TERMS, THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY AND THAT USE OF THE SERVICES IS AT YOUR SOLE RISK; AND (B) GOT2, INC. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, QUALITY, OR NON-INFRINGEMENT.

LIMITATION OF LIABILITY. THE TOTAL LIABILITY OF EITHER OF US UNDER THESE TERMS WILL BE LIMITED TO THE AMOUNT YOU PAID TO GOT2, INC. FOR USE OF THE SERVICES IN THE THREE (3) MONTH PERIOD PRECEDING THE DATE OF THE CLAIM, OR ONE HUNDRED CANADIAN DOLLARS (CAD $100) IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATION TO GOT2, INC.

NO INDIRECT OR CONSEQUENTIAL DAMAGES. REGARDLESS OF THE ABOVE, NEITHER OF US WILL BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR ANY INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SERVICES, SUCH AS LOST REVENUE OR BUSINESS INTERRUPTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY DEPENDING ON WHERE YOU ARE LOCATED.

Notices, Governing Law, and Disputes

Notices. Got2, Inc. will provide Subscribers with notices, alerts, and communications regarding the Services and these Terms electronically to the email address on file for your Account Owner. Account Owners may update their Account information at any time by using their account settings. Any notice you are required or wish to provide to Got2, Inc. may be sent to info@got2.ca.

Governing Law. The Services are provided by Got2, Inc. from its offices in Brampton, Ontario, Canada. All matters relating to access to and use of the Services will be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of laws principles.

Disputes. In the event of a dispute, we both agree to try to settle the dispute through consultation and negotiation in good faith and a spirit of mutual cooperation. We may also agree to use some form of non-binding alternative dispute resolution, such as mediation. If we are unable to resolve the dispute within sixty (60) days after it first arose, all disputes must be resolved by binding arbitration before a single arbitrator with relevant experience. The arbitration will be held in Toronto, Ontario and will be administered in accordance with applicable Canadian arbitration rules. If you are a resident in any jurisdiction in which the provisions of this section are found to be unenforceable, then any disputes arising out of or in connection with these Terms will be governed by and construed under the laws of your jurisdiction of residence and shall be resolved by competent civil court in your jurisdiction of residence. You agree that, regardless of any statute or law to the contrary, any claim or cause of action arising out of, related to, or connected with the use of the Services or these Terms must be filed within one (1) year after such claim or cause of action arose or shall be forever barred.

Class Action Waiver. Neither you, nor we, will participate in a class action or class-wide arbitration for any claims covered by these Terms. YOU ARE GIVING UP YOUR RIGHT TO PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER ON ANY CLASS CLAIM YOU MAY HAVE AGAINST US, INCLUDING, WITHOUT LIMITATION, ANY RIGHT TO CLASS ARBITRATION OR ANY CONSOLIDATION OF INDIVIDUAL ARBITRATIONS. YOU FURTHER AGREE NOT TO PARTICIPATE IN CLAIMS BROUGHT IN A PRIVATE ATTORNEY GENERAL OR REPRESENTATIVE CAPACITY, OR CONSOLIDATED CLAIMS INVOLVING ANOTHER PERSON’S ACCOUNT, IF WE ARE THE PARTY TO THE PROCEEDING.

30-Day Opt-Out. If you do not wish to be bound by the arbitration and class-action waiver provisions in this section, you must notify us in writing within thirty (30) days of the date that you first accept these Terms, unless a longer period is required by applicable law. Your notification must include: (i) your name; (ii) your email address and mailing address; and (iii) a statement that you do not wish to resolve disputes with us through arbitration or waive your ability to participate in a class action. Notifications should be sent to info@got2.ca.

Consent to Electronic Communications

You understand and agree that you are entering into these Terms electronically and that certain categories of information (“Communications”) may be provided by Got2, Inc. to you by electronic means (e.g., via email, through the Service by displaying links to notices on the website, or to your mobile device), unless and until you withdraw your consent as described below. The categories of Communications that may be provided by electronic means include:

•       These Terms and any amendments, modifications, or supplements

•       Records of bookings, payments, and other transactions through the Services

•       Disclosures or notices provided in connection with the Services, including any which we may be required to give under law (such as privacy notices, opt-out notices, and change-in-terms notices)

•       Customer service communications

•       Any other communication related to the Services

All Communications in either electronic or paper format will be considered to be “in writing.” You should print a paper copy of these Terms and any Communications that are important to you and retain the copy for your records.

If you have opened an Account with us and you wish to withdraw your consent to have Communications provided electronically, you must close your Account by contacting us and stop accessing and using the Services. Any withdrawal of your consent to receive electronic Communications will be effective only after we have a reasonable period of time to process your withdrawal and only after all amounts payable to us from you, if any, have been received by us.

Contact Us

If you have any questions regarding the Services or these Terms, please contact us. We will make every effort to answer your questions.

Got2, Inc.

25 Sutter Avenue, Brampton, ON L6Z 1G2

Phone: 647-953-1891

Email: info@got2.ca

 

Updated: February 2026